Terms and conditions

Fees are expressed by reference to an hourly rate related to the type of work, the complexity of the case and the urgency of the instruction. It is generally possible to indicate in advance the likely level of our fees for any particular piece of work. Fees for attending court depend upon the scale and complexity of the litigation and the length of hearing.

We are happy to accept instructions delivered by electronic means and we can, if clients wish, deliver paperwork in all electronic modes and in a range of word-processing formats.

Invoices will be submitted promptly on conclusion of the matter or at an appropriate or agreed stage. Ideally we expect invoices to be paid within 30 days of receipt. If this is not possible we would ask clients to discuss the matter with us at the time of providing instructions.

Full terms and conditions can be supplied on request.

Our performance standards

Our aim is to maintain the highest standards of professional excellence whilst being accessible and user-friendly.

In particular we will always:

• deal promptly with all advisory work
• meet any deadline for work which has been agreed in advance
• notify clients of the outcome of any hearing as soon as possible after it has happened
• send an invoice as soon as practicable after completion of an item of work
• investigate and report on any problem which may arise as quickly as possible and, in any event, within 14 days of the complaint being made to us.

Complaints Procedures

Our aim is to provide an excellent service at all times. However, if you have a complaint then please let us know as soon as possible.

In the first instance complaints should be directed to David Earl (please refer to the our contact details as published on this website). This may be done by telephone or in writing in which case please be sure to provide the following details:

• your full name and address
• the detail of the complaint; and
• what you would like done about it.

Telephone complaints will be logged and every effort made to resolve them at the time. If that is not possible then you will be advised of what is to happen and the timescale for a response.

Written complaints will be acknowledged within 48 hours of receipt and you will at that time be advised of the action to be taken and the timescale for a response. All written complaints will also be logged. Serious complaints will always be acknowledged in writing but more minor matters may be dealt with by telephone response.

Serious complaints will be investigated appropriately and once the investigation has been completed the person investigating the complaint will write to you explaining how the matter has been investigated, the conclusions reached and, if your complaint is considered justified, the proposals to resolve the complaint.